Skip to content

Proactive Network Support Package

Our Proactive Network Support Packages provide 24×7 monitoring of your servers, workstations and network devices to ensure they are operating at peak efficiency. Proactive Maintenance means we often resolve issues before you are aware of them. Fixed monthly costs allow you to budget your IT expenditure. 30 day rolling contracts – no risk of long-term “lock-in”.

It’s not just about IT, it’s about business

We realise that you’re not interested in how the systems work – just that they do.

We also understand that when systems don’t work, you’re losing money. We work hard to keep your systems running without any interruption using 24×7 proactive monitoring, which directly helps to improve the profits of your company.

IT support

  • Unlimited Telephone Support
  • Unlimited Remote Support
  • Unlimited On-site Support
  • Disaster Recovery
  • Workstation Support
  • Server Support
  • Windows Update Management
  • Network Equipment Support (switches, routers)
  • Anti-Virus/Anti-Spyware Installation and Updates
  • Virus/Spyware Removal and Cleaning
  • Quarterly on-site planning meetings
  • Install 3rd-party software
  • Liaise with 3rd-party suppliers

Servers & Cloud Services

  • Monitoring (Backup, disk space, event logs etc)
  • User management (add, change, lock users)
  • Backup Management (modify selections, restore files)
  • Software/Firmware Upgrades
  • Print Queue Management (add, delete, clear print queues)
  • Shared Folders/File Management
  • Security Permissions Management

Network

  • Internet / Email Connectivity Issues
  • Remote Access/VPN/Remote Web Workplace management
  • Power Management (UPS issues, scheduled shutdowns)
  • Network Device Firmware Updates (switches, routers etc.)
  • Wireless Network Management
  • SmartPhone Email Configuration

Workstations

  • Windows repairs (missing files etc.)
  • Monitoring (disk space, event logs etc.)
  • User Profile Management (add/remove users)

Back To Top